Senior UX Designer 2018 - 2020
- Provided leadership direction to the design team, incorporating feedback from across all functions.
- Oversaw and completed research efforts of qualitative and quantitative research that included interviews, surveys, usability tests to ensure designs are useful, usable and desirable for customers.
- Created compelling experiences for desktop, mobile web, and native apps
- Advocated for customers based on user-centered designs, user research, analytics, and business goals.
- Worked thoughtfully and iteratively from ambiguity to action using a solid user-centered design process.
- Mapped the customer experience across channels and touchpoints to reveal needs and pain points.