Howdy Y’all
I’m Jillian
Senior User Experience Designer Information Architect
User Advocate Creative Problem Solver
I am an expert in combining creative and usability perspectives to produce world-class web and mobile applications. Driven by a strong passion for design and a commitment to championing the user, I excel in simplifying complex workflows to enhance usability. I thrive on applying these skills to achieve the highest levels of innovation and quality.
Avinode
Flight Management System: Scheduling of charter aircraft, crew scheduling and aircraft maintenance.
Contract Fuel
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Flight Leg List
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Repsonsive Menu
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Flight Tracking
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Calendar: Trip Details
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Avinode Design System
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Trimble
Estimation software for builders to complete estimates and order building supplies.
Supplier Xchange
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Modus Design System
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Expeditors
Koho: Place a Less Than Truckload shipping and manage your orders.
Goldstar
Event Tickets: Find and purchase discounted tickets to shows.
Clinicient
Physical Therapy Software: scheduling, visit documentation and claims submission.
Process
While each problem is unique, I always focus on engagement with users, product owners, stakeholders and engineers along the way.
Understand and Ask
Understand the context and basic requirements from product managers. Ask questions to figure out the What, Why, What-if and How.
Understand the context and basic requirements from product managers. Ask questions to figure out the What, Why, What-if and How.
Reach out to Users
Reach out to users to learn about their current workflows and pain points, map out use cases and scenarios. Circle back with product managers on user input, call out what’s missing from the initial requirements. Define problems, users, goals and metrics together.
Reach out to users to learn about their current workflows and pain points, map out use cases and scenarios. Circle back with product managers on user input, call out what’s missing from the initial requirements. Define problems, users, goals and metrics together.
Build Prototypes
Build prototypes to show end-to-end flows or micro-interactions.
Build prototypes to show end-to-end flows or micro-interactions.
Clarity and Actionable Insights
Explore design options, brainstorm with PMs and engineers. For workflow-heavy features, come up with wireframes and flowcharts driven by use cases; For reports, charts, data grids and other modules, explore different visualization options. Optimize for clarity and actionable insights.
Explore design options, brainstorm with PMs and engineers. For workflow-heavy features, come up with wireframes and flowcharts driven by use cases; For reports, charts, data grids and other modules, explore different visualization options. Optimize for clarity and actionable insights.
Run Critiques
Run critiques with the design team and present designs to product stakeholders along the way to get feedback from different angles. Share works-in-progress with engineers to find better and more feasible options.
Run critiques with the design team and present designs to product stakeholders along the way to get feedback from different angles. Share works-in-progress with engineers to find better and more feasible options.
Iterate on User Feedback
Share designs with users, let them play with the prototypes, get user feedback and iterate. Try and land on options that fulfill optimal value for users, business, and engineering.
Share designs with users, let them play with the prototypes, get user feedback and iterate. Try and land on options that fulfill optimal value for users, business, and engineering.
Build a Design System
Work with engineers on edge cases, error states, loading & empty states etc. Make sure designs are consistent with the design system.
Work with engineers on edge cases, error states, loading & empty states etc. Make sure designs are consistent with the design system.
T-Shirt Size the Vision
T-shirt size the vision, come up with the viable version for phase 1 and plans for enhancements.
T-shirt size the vision, come up with the viable version for phase 1 and plans for enhancements.
Work with Engineers
Provide designs and specs. QA and work with engineers on fixes and tweaks.
Provide designs and specs. QA and work with engineers on fixes and tweaks.
Track Usage Metrics
After launching the feature, track usage metrics and user feedback, work with PMs to define enhancements and opportunities, come up with improved designs and work with engineers to implement them.
After launching the feature, track usage metrics and user feedback, work with PMs to define enhancements and opportunities, come up with improved designs and work with engineers to implement them.
The role of UX designer is very critical in a scrum team and is most effective when they have a complete understand of product vision and its requirements.
Combine that understanding with engagement with the team, stakeholders, and users and great experiences come together.
Combine that understanding with engagement with the team, stakeholders, and users and great experiences come together.